ABOUT/FAQ

WHAT IS AN ESCAPE ROOM / ESCAPE GAME?

What The Lock? is an escape room venue with 3 different experiences. It is a physical and mental adventure game where you will be locked inside for a designated amount of time while you and your team try to figure out how to escape. The rooms may contain clues, trap doors, and hidden items. Each room is themed and has a unique storyline that engages the players through their environment. If you don’t escape in time, one of our game masters will debrief your team. None of the rooms are intended to scare or startle, and there are no actors in the rooms (unless specifically stated).

The escape game genre was inspired from point-and-click computer games where players must escape from a locked area by using the environment around him/her. What The Lock? is a live action version of this, where you must physically search the environment for items and clues that will help you escape. You are given a set amount of time (60 Minutes) to try and escape before your time runs out.

IS THIS A HAUNTED HOUSE? ARE THE ROOMS SCARY?

No, What The Lock? is an escape game and is very different than a haunted house. You will enter the room with the rest of your team, and then be given a set amount of time to solve the puzzles inside and escape. You’ll directly interact with many aspects of the environment inside, touching things, moving things, opening things, (possibly crawling through things) etc. There are no lines to follow or set paths to traverse, just a space full of clues, items, and puzzles.

There may be elements of fright within some of our experiences and the story line as to why you're in the room, but we wouldn’t classify this as a "scary" experience. Without giving anything away, we will say that there will be no one in makeup jumping out at you without your knowledge beforehand. The currently available rooms DO NOT feature any actors. Future rooms may and No, you may not touch them. Any touching of the actors or disrespectful or malicious contact (verbal or physical) within the game will result in immediate disqualification.

WILL I ACTUALLY BE LOCKED IN THE ROOM?

It depends on the scenario. We take your safety very seriously; in the instances that the exit door will actually be locked there will be a “panic button” near the exit door that you or any member of your team may press in case of an emergency. Hitting this button will unlock the exit door so that you can exit the room safely. Other scenarios will involve multiple doors, in which the one you entered will not be the final “exit” and therefore may remain unlocked. All players will be monitored via a CCTV system at all times while in the rooms.

HOW DO I MAKE RESERVATIONS? HOW MUCH IS IT? DO YOU GUYS SELL GIFT CERTIFICATES?

The quickest and easiest method is to use the online booking system. If you are in the neighborhood, you may also stop into the lobby to reserve and pay for your bookings. All rooms are to be paid in advance. For your credit card security, we are unable to take payments over the phone.

The cost is $29.95 per person on Fridays and Saturdays, $24.95 on Thursdays and Sundays. As local community members, we want to make sure we provide the best experience possible to our community and for those who visit from out of town. As such we spent a lot of time (and our own money) improving the space into something that delivers a great experience and atmosphere from the moment you walk in the door, to the moment you walk out the door; improved game experience, new lobby, incentive programs and good compensation to ensure we have the best team in place, and increased staffing levels to deliver increased service levels, to name a few. Every time we spend a dollar, we make sure it is to improve the product we offer to our guests and our community.

Gift Certificates are available, stop in to our lobby and speak with one of our staff members to purchase one, or select that option on our booking site!

CAN WE BRING ALCOHOL IN WITH US? ARE THERE AGE RESTRICTIONS?

While that sounds like a great idea, the answer is no, you will need most of your brain power to escape the room. There are plenty of great places close to us for you to enjoy an adult beverage after your experience. Trust us you are going to talk about your experience for hours.

Escape rooms are a great activity for nearly everyone. We do require that participants 17 years or younger must be accompanied by at least one adult that is at least 18 years old.

HOW LONG BEFORE MY SCHEDULED TIME DO I NEED TO ARRIVE?

We ask that you arrive at least 10-15 minutes prior to your scheduled ticket time in order to fill-out paperwork and listen to our tips and safety speech. DO NOT BE LATE, if you arrive late your tickets will not be refunded or rescheduled.

IF I’M LATE, CAN I STILL PLAY? I NEED TO RESCHEDULE MY RESERVATION!

If you arrive after we have started the game (the time slot you have booked), we cannot allow you inside. This would disrupt the game for the other participating players and negatively affect the schedule for the rest of the shows. No refunds or rescheduling of show times will be offered for late arrivals or no-shows. Please account for traffic, and map us out beforehand so there are no surprises.

If you need to reschedule, you MUST contact us AT LEAST 2 days (48 hours) before your reservation. If you contact us after this period, or if your booking was created within this period, we WILL NOT be able to reschedule your booking.

We have a strict NO CANCELLATION/NO REFUND policy. All sales are final and nonrefundable regardless of whether you show up for your reservation. Please be aware of this before booking your reservation with us.

WHAT IF I HAVE A GROUP LARGER THAN THE MAXIMUM OCCUPANCY OF THE ROOM?

In this case management may make rare exceptions, but we strongly advise against it as the games and the rooms were designed according to the set capacity.

MY BUSINESS DOES COMPANY GATHERINGS/EVENTS, DO YOU OFFER TEAM BUILDING EXERCISES FOR COMPANY OUTINGS? I AM PLANNING A PARTY, IS THIS POSSIBLE?

We do offer Corporate Team Building services, and are happy to have your employees come and benefit from the experience. Not only will it be unparalleled with respects to adrenaline pumping fun, it is also a valuable experience for teambuilding with coworkers, and an insightful observation of your team’s strengths. Contact us for more information on our corporate packages.

Whether it be a Birthday, Anniversary, or Wedding Party we are certainly a fun filled destination that provides a unique thrill you just can’t get anywhere else. Give us a call to book your private party today or contact us online.

WILL OTHER PEOPLE BE IN THE ROOM WITH US? I WANT TO HAVE A PRIVATE ROOM FOR MY FRIENDS ONLY, CAN IT BE PRIVATE?

We do book our rooms to capacity, so if you book fewer than the rooms capacity, there is a possibility other players might join you—it is a lot of fun to work with others who have different perspectives, and it is a great way to meet people.

There is an option on the booking site to make your experience a private function. The cost per person changes depending on the amount of players, but it will ensure that your experience is private.