ABOUT/FAQ

 

HOW MUCH IS IT?

$25.00 to $30.00 Per Person depending on your desired room and day.

IF I’M LATE, CAN I STILL PLAY? I NEED TO RESCHEDULE MY RESERVATION!

If you arrive after we have started the game (the time slot you have booked), we cannot allow you inside. This would disrupt the game for the other participating players and negatively affect the schedule for the rest of the shows. Much like theater, concerts and other entertainment-style venues, we do not offer refunds or cancellations. Please account for traffic, and map us out beforehand so there are no surprises. If you need to reschedule, we request you contact us 24 hours before your reservation.

WHAT IS AN ESCAPE ROOM / ESCAPE GAME?

What The Lock? is an escape room venue with 4 different experiences. It is a physical and mental adventure game where you will be inside a themed room for a designated amount of time while you and your team try to figure out how to escape. The rooms may contain clues, trap doors, and hidden items.  Each room is themed and has a unique story line that engages the players through their environment.

HOW LONG BEFORE MY SCHEDULED TIME DO I NEED TO ARRIVE?

We ask that you arrive at least 10-15 minutes prior to your scheduled ticket time in order to fill-out all waivers and listen to our tips and safety speech.

HOW DO I MAKE RESERVATIONS? DO YOU GUYS SELL GIFT CERTIFICATES?

The quickest and easiest method is to use the online booking system. If you are in the neighborhood, you may also stop into the lobby to reserve and pay for your bookings.  All rooms are to be paid in advance. For your credit card security, we are unable to take payments over the phone.

Gift Certificates are available, stop in to our lobby and speak with one of our staff members to purchase one, or select that option on our booking site!

ARE THE ROOMS SCARY?

No, What The Lock? is an escape game and is very different than a haunted house. You will enter the room with the rest of your team, and then be given a set amount of time to solve the puzzles inside and escape. You’ll directly interact with many aspects of the environment inside, touching things, moving things, opening things, (possibly crawling through things) etc. There are no lines to follow or set paths to traverse, just a space full of clues, items, and puzzles. There may be elements of fright within some of our experiences and the story line as to why you're in the room, but we wouldn’t classify this as a "scary" experience. Without giving anything away, we will say that there will be no one in makeup jumping out at you without your knowledge beforehand. The currently available rooms DO NOT feature any live actors.

WILL I ACTUALLY BE LOCKED IN THE ROOM?

We take your safety very seriously; and you will never be locked in.  All players will be monitored via a CCTV system at all times while in the rooms.

MY BUSINESS DOES COMPANY GATHERINGS/EVENTS, DO YOU OFFER TEAM BUILDING EXERCISES FOR COMPANY OUTINGS? I AM PLANNING A PARTY, IS THIS POSSIBLE?

We do offer Corporate Team Building services and are happy to have your employees come and benefit from the experience. Not only will it be unparalleled with respects to adrenaline pumping fun, it is also a valuable experience for teambuilding with coworkers, and an insightful observation of your team’s strengths. Contact us for more information on our corporate packages. Whether it be a Birthday, Anniversary, or Wedding Party we are certainly a fun filled destination that provides a unique thrill you just can’t get anywhere else. Give us a call to book your private party today or contact us online.

WILL OTHER PEOPLE BE IN THE ROOM WITH US? I WANT TO HAVE A PRIVATE ROOM FOR MY FRIENDS ONLY, CAN IT BE PRIVATE?

As enthusiasts ourselves, we want to make sure your experience is a special one.  We have made every booking a private event so your experience is only shared with those you want.  When you book the room is only for your event.  We will never pair you with strangers.